Reclaiming medical expenses from my Mutuelle

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Reclaiming medical expenses from my Mutuelle

Post by tocyvi on Fri Jul 26, 2013 6:09 pm

I seem to be having difficulties in receiving my top-up medical expenses from my Mutuelle when I've paid for treatment. For example, when I visited my doctor recently, I paid by card and also handed over my Carte Vitale. A couple of days later, the obligatory sum was repaid by CPAM into my bank account but I am still waiting for the top-up from the Mutuelle. I think I'm right in saying that the system should handle all of these payments back to my account automatically, or is it dependent on the CPAM passing the information to the Mutuelle.

What makes it worse is that the whole system is so incredibly unwieldy and paper-dependent that it is virtually impossible to keep track of what income refers to which treatment. Can anybody shed some light on this please? Perhaps I am doing something wrong but I've been doing it long enough and I thought I knew my way round the system!
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Re: Reclaiming medical expenses from my Mutuelle

Post by Inkflo on Sat Jul 27, 2013 10:01 am

Not every Mutuelle automatically pays via the CPAM.
Our original one, used to demand the factures before they would reimburse us.
The online one we now have, which is half the price, has a connection to the CPAM and they do it all via that.
You need to ask your mutuelle if they do that, and if not, I would think about changing to one that does!
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Re: Reclaiming medical expenses from my Mutuelle

Post by tocyvi on Sat Jul 27, 2013 8:20 pm

Inkflo wrote:Not every Mutuelle automatically pays via the CPAM.!
Thanks for the reply, Inkflo. I didn't realise that - so despite the monumental bureaucracy that exists here, in some cases it still comes back to pen & paper!

Inkflo wrote:Our original one, used to demand the factures before they would reimburse us.
I don't get this. I thought the whole point of the automated Carte Vitale system was that it should do away with the factures and be steadily working towards the paperless society that the officials keep banging on about.

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Re: Reclaiming medical expenses from my Mutuelle

Post by Inkflo on Sun Jul 28, 2013 6:44 am

I think it's the Mutuelle companies that don't participate, rather than the
cpam. It pays to shop around for your mutuelle, as our online one that we changed to three years ago,
deals direct and gives us a much better cover for less money and less hassle.
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Re: Reclaiming medical expenses from my Mutuelle

Post by DC on Sun Jul 28, 2013 9:01 am

Could you PM me the details of your online Mutuel please? Many thanks.

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Re: Reclaiming medical expenses from my Mutuelle

Post by Inkflo on Sun Jul 28, 2013 1:03 pm

DC wrote:Could you PM me the details of your online Mutuel please? Many thanks.

Have sent you a pm DC.
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Re: Reclaiming medical expenses from my Mutuelle

Post by edmoraz on Thu Aug 01, 2013 6:12 am

Could you pm me too please Inkflo.

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Re: Reclaiming medical expenses from my Mutuelle

Post by Irena on Thu Aug 01, 2013 9:30 am

PM for me too please.

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Re: Reclaiming medical expenses from my Mutuelle

Post by Tony H on Thu Aug 01, 2013 9:36 am

Moi aussi please Inkflo Smile

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Re: Reclaiming medical expenses from my Mutuelle

Post by Inkflo on Thu Aug 01, 2013 10:47 am

All pm's sent.
Good luck
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Re: Reclaiming medical expenses from my Mutuelle

Post by Tony H on Thu Aug 01, 2013 11:10 am

Thank you Smile 

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Re: Reclaiming medical expenses from my Mutuelle

Post by edmoraz on Sun Aug 04, 2013 11:13 am

Thanks Inkflo Very Happy 

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Re: Reclaiming medical expenses from my Mutuelle

Post by lucky on Tue Aug 06, 2013 7:00 am

Please could you pm the details to us as well ?

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pm request

Post by Inkflo on Tue Aug 06, 2013 1:19 pm

lucky wrote:Please could you pm the details to us as well ?

In your pm box now.


Last edited by Inkflo on Tue Aug 06, 2013 1:20 pm; edited 1 time in total (Reason for editing : forgot to enter subject)
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Re: Reclaiming medical expenses from my Mutuelle

Post by Myriam on Fri Aug 09, 2013 9:23 pm

Sorry to be a bore, but could you PM me as well please? Many thanks!
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Re: Reclaiming medical expenses from my Mutuelle

Post by Inkflo on Sat Aug 10, 2013 12:54 pm

No problem Myriam, sent it to you.
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Re: Reclaiming medical expenses from my Mutuelle

Post by Myriam on Sat Aug 10, 2013 9:52 pm

Thanks a bundle for the detailed info, Inkflo, much appreciated.
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